All I really wanted to do was talk to a real live human being. I just had questions.
Does anyone actually like the automated menus that most companies have gone to that supposedly help improve the customer experience? I find that whenever I call one of these places, I never need any of the choices they have on their menu. We have our mortgage through a major lender, and I have only had to call for things that the menu lady doesn't recognize, so called "normal stuff".