Trimmed a little bit and now being reblogged. Another one of my personal favorites-I really would like to have that “Automated Mom Menu!”
All I really wanted to do was talk to a real live human being. I just had questions.
Does anyone actually like the automated menus that most companies have gone to that supposedly help improve the customer experience? I find that whenever I call one of these places, I never need any of the choices they have on their menu. We have our mortgage through a major lender, and I have only had to call for things that the menu lady doesn’t recognize, so called “normal stuff”. For example, I never need to check my balance when I call, because I have the internet to do that. The last couple of times I have called, it has been about an overpayment.
The menu lady doesn’t understand that word, and there really wasn’t anything on the menu that really matched what I needed. Anything about payments just was her reciting my…
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